The complaint was about a customer’s energy bill being higher than the company that they started with.
I can’t speak from personal experience, nor can I tell you if Energy Plus Holdings LLC is a legitimate company, but I can tell you that rates can go up.
This person claims the electricity rate went up 250% when they switched from NYSEG to Energy Plus Holdings LLC.
There are a number of comments saying similar things about Energy Plus Holdings LLC.
I don’t think Energy Plus Holdings LLC is a scam, but I don’t know for sure, and my mom always told me not to talk about things I do not know so let me tell you something that I do know.
If you sign up with an energy company’s variable plan, you are not guaranteed that energy rate for the whole year, which is why I always tell people to sign up with a fixed plan, and you can find the fixed plans first on our comparison chart. We do not offer electricity through Energy Plus at this time. To see Energy Plus electric rates go to their website.
If they talk about their cheap rates and focus a lot of attention on that in their marketing and then you discover that a month or two into your contract there is nothing cheap about it then you may have been a victim of some less than savory marketing tactics.
If after having your attention diverted through ads regarding the real facts of the price you are then told over and over how cheap your energy cost will be then you may have been sucked up into a well planned marketing scheme.
When switching electric providers no matter who the provider is chances are high many people will skip over the “energy facts label” and other hints here and there that shows a price much higher than most would anticipate.
Some electric companies take advantage of this uncarefulness and divert your attention to cheap sounding marketing slogans in hopes you won’t look closer at the rate.
Don’t confuse a variable rate plan with an Energy Plus Scam.
If you are not sure if you are going to be in the house or apartment for 6 months to a year, you probably should sign up with a variable plan.
You can always call us to see if there is a 3 month plan in your area, which is still better than a variable plan that could go up after the first month.
When I read the complaint, I could not help but wonder if this person simply signed up on a variable rate without comprehending what that would mean.
A fixed rate is locked in and lets you know what the rate will be for months out but a variable price is anyones guess as to the price month after month.
We are not excusing this company if they are doing something evil as some complaints claim. We are trying to remain unbiased to avoid slandering a company we have never used and hopefully the custumer comments will clear things up as far as what this provider is actually doing.
If you have any further questions, comments or concerns, please call us at 1-800-971-4020.
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Update 6-24-2013; Bait and switch
Energy Plus does have a class action lawsuit against it coming up but I wanted to add a little bit more context to why people are saying Energy Plus is a scam. When I first wrote this article I wanted you to be aware of the differences between a scam and a variable rate plan and I feel like I have done that. This update is more about the extra stuff Energy Plus baits its potential customers.
Gift card, airline miles and other incentives make Energy Plus look attractive. Once you notice how much money you will not be saving on your electric bill then the airline mile look like a bill of goods. I’m not implying that you will not get the airline points or gift cards but that you are actually in the long run paying for them.
Since I’m not a traveler, not by choice, I would recommend visiting Hilary Stockton’s blog post on travelsort.com. She gives the details about how you can get your points and get out without taking a second mortgage.
I guess that is all the info I wanted to add. You can check out more about the Energy Plus lawsuit on my article I wrote back in June 2012.